Privacy Policy - Klean Clean Cleaning Solutions

1. INTRODUCTION

We are committed to protecting your privacy and providing a trusted experience. By using our services, you agree to the terms outlined in this Privacy Policy.

2. DATA COLLECTED

DATA STORAGE LOCATION

Klean Clean operates from the United States, with data stored securely on U.S.-based servers.

REGISTRATION DATA

When you register on our website, we collect your username, email, and any other profile information you provide. You may view, edit, or delete your profile data at any time (username changes excluded). Only our website administrators can access and modify this data.

GOOGLE ANALYTICS

To improve our website, we use Google Analytics for anonymous usage reporting. No personally identifiable information is stored. If you wish to opt-out, you can use the Google Analytics Opt-out tool.

PHONE NUMBER

We may collect your phone number to send service updates and promotional offers via SMS. You can opt-out anytime by replying STOP or contacting us directly through our phone number (412)819-7096 or using the email contact@kleanclean.com. Your number is used solely for these purposes and is not shared externally.

3. USE OF PERSONAL DATA

We use your data in the following ways:

•Verification and identification during website use

•Technical support for service issues

•Updates and notifications on service changes

•Account activity monitoring to enhance security and prevent fraud

•Personalization of website experience

•Site performance and functionality improvements

4. EMBEDDED CONTENT

Some pages may include embedded content (e.g., YouTube videos) from other websites. This content may use cookies and collect data per the privacy policies of those sites.

Examples:

•Facebook: We display our Facebook timeline on the site. Your IP will not be sent to Facebook unless you consent.

•Twitter: We use Twitter’s API to show our tweets. No data is shared without your permission.

•YouTube: We embed YouTube videos that do not transfer data unless you allow it.

5. COOKIES

We use cookies to enhance your experience. These small files help us retain preferences, store cart information, and track anonymous site usage. You can disable cookies in your browser settings if desired.

Necessary Cookies:

•PHPSESSID: To identify your unique session on the site.

6. WHO HAS ACCESS TO YOUR DATA

Only Klean Clean administrators and support team have access to your data for purposes such as account assistance.

7. THIRD-PARTY ACCESS

We do not share your personal data with third parties for marketing purposes. Some information may be shared only when necessary.

SMS opt-in and phone numbers are not being shared for the purpose of SMS with third-parties.

8. DATA RETENTION

We retain data related to support tickets or comments for reference unless you request its deletion. Registered users can view, edit, or delete their profile information as needed.

9. SECURITY MEASURES

To protect your data, we use SSL/HTTPS encryption. In the event of a data breach, we will take immediate action to restore security and notify affected users.

10. YOUR DATA RIGHTS

You may request an export of your data or deletion of your profile information contacting contact@kleanclean.com. However, essential account information, like your email, must remain intact for active account management.

11. THIRD-PARTY LINKS

Our site may link to third-party websites not controlled by Klean Clean. We are not responsible for their privacy policies. Please review each site’s terms independently.

12. LEGAL DISCLOSURES

Klean Clean may disclose your information to legal authorities if necessary, in good faith, to comply with legal obligations.

13. POLICY UPDATES

We may update this Privacy Policy periodically. We will inform you of any changes, and you must accept updates to continue using our services.

If you have any questions about our Privacy Policy, please contact us for further assistance.

SMS TERMS AND CONDITIONS

1. Introduction By opting in to receive SMS messages from Klean Clean, you agree to the following terms and conditions. These terms govern the use of SMS communications between you and Klean Clean, including service updates, promotional offers, and customer service communications.

2. Consent to Receive Messages and Frequency: By providing your mobile number, you consent to receive text messages from Klean Clean. Message frequency may vary depending on your interaction with our services, but our SMS message frequency will be from 50 to 200 text messages daily across all users. Standard message and data rates may apply according to your mobile carrier’s policies.

3. Message Types You may receive messages related to:

Appointment reminders and confirmations
Service updates and notifications
Promotions, discounts, and special offers
Customer support and follow-up communications

4. Opting In and Out: Customer will Opt-In for SMS messaging from Klean Clean through intakes forms on our website located at (www.kleanclean.com), this agreement for SMS will not be shared with third parties for marketing purposes. You can opt out of receiving SMS messages at any time by replying “STOP” to any text message you receive from us. After opting out, you will receive a confirmation message, and no further messages will be sent unless you opt in again.

5. Help and Support For assistance, reply “HELP” to any message or contact our customer service at [phone number] or [email address]. We are available to answer any questions you may have about our SMS services.

6. Privacy and Data Security Your privacy is important to us. The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. For details on how we protect your information, please review our Privacy Policy at https://kleanclean.com/privacy-policy.

7. SMS Messaging Fees Notice: Please be aware that your mobile carrier may charge fees for sending or receiving text messages, depending on their pricing policies. These fees can vary based on factors such as geographic location, message type (e.g., promotional, transactional, or one-time passwords), and whether messages are sent domestically or internationally. We recommend checking with your mobile carrier to understand any potential charges related to SMS messaging interactions with our company.

8. Changes to Terms We reserve the right to update or change these SMS Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.

9. Disclaimer of Liability Klean Clean is not responsible for any delays or failures in the receipt of SMS messages caused by issues beyond our control, including network or carrier service problems.

By opting in, you acknowledge that you have read, understood, and agree to these SMS Terms and Conditions.

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