If you are a new client, we recommend that you start with our Top-to-Bottom Deluxe Cleaning. This will give your whole house a fantastic clean and will get you caught up on your housekeeping. Then schedule our Recurring Cleaning Service and we will arrange regular cleanings on the frequency that you choose: every week, every two weeks, or every four weeks. We also offer Move In/Move Out cleanings to deep-clean an empty house. BONUS: Get a discount off a Top-to-Bottom or Move In/Move Out Cleaning if you book Recurring Cleanings at the same time. Get started now with a fast free quote!

If you are a Recurring Cleaning customer, any request to skip a cleaning please call our office at (412) 819-7096 your regular Recurring Cleaning frequency is weekly, you will be charged a $35 skip fee for any skipped cleaning.

If your Recurring Cleaning frequency is every two weeks, you will be charged a $50 skip fee for any skipped cleaning. If your Recurring Cleaning frequency is every four weeks, you will be charged a $100 skip fee for any skipped cleaning.

Regardless of your regular schedule, if you skip two cleanings in a row, you will be charged the full, non-discounted price for the catch-up cleaning.

While we always take great care while cleaning your home, accidents do happen.

Our teams are trained to report all damage to the office immediately, and we will contact you to discuss repairs, replacement, or reimbursement. We are insured and a copy of our insurance policy is available upon your request. Our staff is trained to work thoroughly and carefully but accidents can happen on even the best cleaning teams.

Therefore, we encourage you to put away any valuables or heirlooms to avoid mishaps. Items that are typically excluded from coverage include but not limited to; cash, jewelry, art, antiques, and electronics. If you have any irreplaceable collectable or expensive objects, we ask that those items be properly secured or put away in order to avoid accidents, or loss of those items.

We want you to be delighted with our service! If you are dissatisfied with any of our cleaning services, please contact us right away so that we can make it right. We will first assess the situation to make sure that we understand the concern, then will re-clean the problem area at
no cost to you.

The re-clean must be completed within two business days following your initial date of service. If you are still not satisfied and Klean Clean is at fault, we will offer a refund or partial refund according to the circumstances.

Because our cleaning technicians are scheduled in advance, late changes and cancellations are very disruptive. If you cancel or reschedule a service less than 24 hours before your originally scheduled date, we will charge a 50% of your cleaning cost cancellation fee to help compensate the cleaning technicians for the loss of income. If your cleaning is scheduled for a Monday, we request notice of cancellation by 9 a.m. on the preceding Friday to avoid the fee.